Plans
Show your customers it is really you. From €49 a month.
Trust codes and verified calls in one plan. Start inside your company today, and reach your customers once your company is verified.
Start free in the sandbox
Build and test against our API, ClientDB, and Sendport. No commitment and no company verification. When you are ready to reach real customers, choose a plan.
Choose your plan
All plans have a minimum term of 12 months. You can move up to a bigger plan at any time.
Start
For getting your first channel live.
€49/month
- 1,000 credits per month
- €0.049 per credit
- Extra credits €0.075 each
- Email support, reply within 48 hours on weekdays
- Recommended
Basic
For teams that contact customers every day.
€379/month
- 10,000 credits per month
- €0.038 per credit
- Extra credits €0.055 each
- Email support, reply within 24 hours on weekdays
Pro
For high volume across channels.
€2,495/month
- 100,000 credits per month
- €0.025 per credit
- Extra credits €0.038 each
- Phone and email support within 4 hours on weekdays
- A dedicated contact person
Enterprise
For large volumes, seasons, and custom terms.
Custom
- More than 100,000 credits per month
- From €0.017 per credit
- Annual credit pool for seasonal use
- Agreed service level (SLA)
- Optional after-hours support
Prices in EUR, excluding VAT.
A free version, if you use the contact book in ID-Truster
A small company, or one department in a larger one, can use the contact book in the app. It only works between people who have connected with each other. You add each other as contacts, and then you can check trust codes and calls among yourselves. It reaches the people you have connected with.
Credits
One pool of credits for every channel
You do not need to guess how your use will split across channels before you start.
- 1 credit
Trust codes
A trust code in any email or text message, counted when your customer checks it in the app.
- 2 credits
Phone calls, incoming and outgoing
Each push notification to your customer's app, for example a heads-up before you call or a confirmation when they call you.
Your plan includes a set number of credits each month. Credits are only used when your customer checks a trust code, or when a call notification reaches your customer's phone.
Going external
Reach customers outside your company
Every plan works right away inside your own organization. You can send trust codes and push notifications to colleagues who are signed in to ID-Truster with your company domain.
To reach customers, partners, and anyone else outside your company, we first verify that your company is who it says it is. That is why a checkmark in ID-Truster means something to your customers.
€695
for company verification
What is included
- Review of your auditor's confirmation
- Check of your address and key details in public registers
- A physical letter with an activation code to your registered address
- Random on-site visits
- Setup of your key in DNS and help with your first integration
Questions about plans
What is a trust code?
A unique code you add to an email or text message, created for one recipient only. Your customer checks it in the free ID-Truster app to see that the message really came from you. If the code is passed on to someone else, it will not work for them.
How long is the commitment?
All plans have a minimum term of 12 months.
What happens to unused credits?
Unused credits do not carry over to the next month. Enterprise customers can agree on an annual credit pool instead.
What if we use more than our plan?
Extra credits are billed the following month at the extra credit price for your plan.
Can we change plans?
You can move up to a bigger plan at any time. Moving down happens when your plan renews.
Is there a free plan?
The sandbox is free for building and testing internally. Sending verified messages and calls to real customers requires a paid plan and a verified company.
Do we need company verification?
Only if you want to reach people outside your organization. When you sign up and choose a plan, you can start right away internally. Trust codes and push notifications then reach ID-Truster users signed in with your company domain. To reach customers and partners, your company must be verified first.
Do public institutions pay the same?
Yes. The same price list applies to all customers, including public institutions.
Charitable organizations
If your organization is entirely charitable, you can use ID-Truster without a monthly plan. You still pay for company verification, on the same terms as every other organization.
What if our address or company name changes?
Each change costs €195. If both change at the same time, you pay once. A change of ownership requires a new full company verification.
Can we get phone support on Start or Basic?
Yes. Phone support can be added for €129 per hour.
What happens if something goes wrong?
On every plan, we act at once if we see misuse or a compromised system. Trust in every sender depends on it. All customers are notified about service disruptions.
We are looking for pilot customers for our business solution
ID-Truster connects to your CRM and newsletter system. When you call customers or partners, they get a message on their phone showing that the call comes from you. And with a trust code in your emails, recipients can easily verify that the sender really is your company.
Want to help shape the solution as a pilot customer or development partner?
Write to us.
info@idtruster.com